Terms of Service

Overview

This website is operated by Originally Desi. Throughout the site, the terms “we”, “us” and “our” refer to Originally Desi. Originally Desi offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools added to the current store shall also be subject to these Terms. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Section 1 – Online Store Terms

• By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site.
• You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction (including but not limited to copyright laws).
• You must not transmit any worms or viruses or any code of a destructive nature.
• A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 – General Conditions

• We reserve the right to refuse service to anyone for any reason at any time.
• You understand that your content (not including credit card information) may be transferred unencrypted and involve: (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
• You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us.
• The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 – Accuracy, Completeness and Timeliness of Information

• We are not responsible if information made available on this site is not accurate, complete or current.
• The material on this site is provided for general information only and should not be relied upon as the sole basis for decision-making without consulting primary sources.
• This site may contain historical information which is not current and is provided for reference only.
• We reserve the right to modify the contents of this site at any time, but have no obligation to update information.
• You agree it is your responsibility to monitor changes to our site.

Section 4 – Modifications to the Service and Prices

• Prices for our products are subject to change without notice.
• We reserve the right to modify or discontinue the Service (or any part thereof) without notice at any time.
• We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Section 5 – Products or Services (If Applicable)

• Certain products or services may be available exclusively online and may have limited quantities.
• Products/services are subject to return or exchange only according to our Refund Policy.
• We have made every effort to display product colors and images accurately, but cannot guarantee your monitor display will be accurate.
• We reserve the right to limit sales of our products or services to any person, region, or jurisdiction.
• All product descriptions and pricing are subject to change without notice, at our sole discretion.
• We reserve the right to discontinue any product at any time. Any offer is void where prohibited.
• We do not warrant that the quality of any products/services will meet your expectations or that errors in the Service will be corrected.

Section 6 – Accuracy of Billing and Account Information

• We reserve the right to refuse any order you place with us.
• We may limit or cancel quantities purchased per person, per household, or per order.
• In case of changes/cancellations, we may attempt to notify you via email, billing address, or phone number provided at purchase.
• We may limit or prohibit orders that appear to be placed by dealers, resellers, or distributors.
• You agree to provide current, complete and accurate purchase and account information, and promptly update your account details.
• For more detail, please review our Refund Policy.

Section 7 – Optional Tools

• We may provide access to third-party tools over which we neither monitor nor have control nor input.
• Access is provided “as is” and “as available” without warranties, representations or conditions of any kind.
• Any use of optional tools offered through the site is entirely at your own risk and discretion.
• Future services/features/tools introduced will also be subject to these Terms.

Section 8 – Third-Party Links

• Third-party links may direct you to websites not affiliated with us.
• We are not responsible for examining or evaluating content or accuracy of third-party materials or websites.
• We are not liable for harm or damages related to third-party transactions. Review third-party policies before engaging.
• Questions regarding third-party products should be directed to the third party.

Section 9 – User Comments, Feedback and Other Submissions

• We may use any comments you submit without restriction, including editing, copying, publishing, distributing, translating and using in any medium.
• We are under no obligation to maintain comments in confidence, pay compensation, or respond.
• We may remove content deemed unlawful, offensive, threatening, defamatory, obscene, or violating intellectual property or these Terms.
• You agree your comments will not violate third-party rights or contain unlawful/abusive content, viruses, malware, or misleading identity information.
• You are solely responsible for the comments you make and their accuracy.

Section 10 – Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 – Errors, Inaccuracies and Omissions

• Occasionally there may be information containing typographical errors, inaccuracies or omissions.
• We reserve the right to correct errors, update information or cancel orders if information is inaccurate at any time without prior notice.
• We undertake no obligation to update or clarify information except as required by law.

Section 12 – Prohibited Uses

You are prohibited from using the site or its content:

• For any unlawful purpose
• To solicit others to perform or participate in unlawful acts
• To violate any regulations, rules, laws, or local ordinances
• To infringe upon or violate intellectual property rights
• To harass, abuse, insult, harm, defame, discriminate, intimidate
• To submit false or misleading information
• To upload or transmit viruses or malicious code
• To collect or track personal information of others
• To spam, phish, crawl, scrape, or misuse the service
• For any obscene or immoral purpose
• To interfere with security features of the Service or website

We reserve the right to terminate your use of the Service or website for violating prohibited uses.

Section 13 – Disclaimer of Warranties; Limitation of Liability

• We do not guarantee uninterrupted, timely, secure or error-free use of the service.
• We may remove or cancel the service at any time without notice.
• Your use of (or inability to use) the service is at your sole risk.
• Products and services delivered through the service are provided “as is” and “as available”.
• In no case shall Originally Desi, our directors, employees, affiliates, agents, contractors, interns, suppliers or service providers be liable for any injury, loss, claim, or any direct/indirect/incidental/punitive/special/consequential damages.

Section 14 – Indemnification

You agree to indemnify, defend and hold harmless Originally Desi and our affiliates from any claim or demand, including reasonable attorneys’ fees.

Section 15 – Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, the remaining provisions shall remain enforceable.

Section 16 – Termination

The obligations of the parties incurred prior to the termination date shall survive termination. These Terms are effective unless and until terminated by either you or us.

Section 17 – Entire Agreement

These Terms and any policies posted by us constitute the entire agreement and govern your use of the Service.

Section 18 – Governing Law

These Terms shall be governed by the laws of India, with jurisdiction in Gurugram, Haryana.

Section 19 – Changes to Terms of Service

You can review the most current version of the Terms at any time on this page.

Section 20 – ₹10 Lakh Purity Guarantee

Our Promise: At Originally Desi, we stand behind the purity of our ghee. We guarantee that our ghee contains only pure cow milk fat and that no adulterant has been intentionally added by us before dispatch. If an eligible customer proves through the verification process below that we added any prohibited substance before dispatch, we will pay ₹10,00,000 (Rupees Ten Lakh only).

1. Products Covered

This guarantee applies only to A2 Bilona Desi Cow Ghee, A2 Bilona Gir Cow Ghee, and Tindi Ghee, for all pack sizes purchased during the active guarantee period. It does not cover oils, honey, lassi, other products, or combo products containing non-covered items.

2. Who Can Claim

• The original purchaser, age 18 years or above, resident of India, with a valid order number and proof of purchase.
• Purchase made through originallydesi.com, our official Instagram account, or our official WhatsApp ordering channel.

Purchases from marketplaces, retailers, resellers, or quick-commerce platforms are not eligible, since storage and handling after dispatch cannot be verified. Employees, directors, suppliers, farm partners, and their immediate family members are not eligible. Limit: one claim per order and per household during the campaign period.

3. How to Submit a Claim

A claim must be submitted in writing to info@originallydesi.com within 15 days from the delivery date and before the printed best-before date. The claim must include the order number, batch number, date of opening, details of the complaint, proof of purchase, and available photos or videos, along with a declaration confirming correct storage conditions and that the product was not transferred, mixed, or tampered with. Consumer rights under applicable laws remain unaffected.

4. Unboxing Video Guidelines

Customers are strongly encouraged to record the unboxing, showing the sealed package before opening, the shipping label, batch number, tamper seal, and the opening of the product. A missing unboxing video does not automatically reject a claim if proper verification is still possible. Fake, edited, or manipulated evidence will result in rejection.

5. When the ₹10 Lakh Guarantee Applies

The ₹10 lakh payment applies only when all three conditions are proven:

• A prohibited adulterant is detected in the customer's sample.
• The result is confirmed by an independent NABL-accredited laboratory using appropriate scientific testing.
• The same adulterant is found in our sealed batch control sample from the same production batch, confirming the issue originated during manufacturing and was not introduced after delivery.

6. What Counts as Adulteration

Considered adulterants include vegetable oils or plant fats, vanaspati or hydrogenated fats, non-milk animal fats, milk fat from another species at detectable levels, and added colours, flavours, preservatives, or antioxidants. Naturally occurring compounds in genuine cow milk fat, including beta-carotene, are not considered adulterants.

7. What Is Not Covered

The guarantee does not apply to natural colour, aroma, grain, texture, or seasonal variations; breed, feed, or milk differences; taste preference; storage damage after delivery; heat, sunlight, or moisture exposure; use of wet or unclean spoons; product transferred from original packaging; transit damage; microbiological issues; laboratory parameter variations alone; or A2/Bilona testing claims on finished ghee. Traditional ghee naturally varies because it is not artificially standardised.

8. Verification Process

After a claim is approved, Originally Desi will arrange product collection, and samples will be collected and sealed with chain of custody maintained. Testing will be performed by an independent NABL-accredited laboratory, and complete lab reports will be shared with the customer. All testing and investigation costs will be paid by Originally Desi.

9. Laboratory Testing Process

Testing is conducted through independent NABL-accredited food testing laboratories. A successful claim requires confirmed presence of an eligible adulterant, scientific verification of it, and a matching result in the batch control sample. Independent reports from other laboratories may be reviewed but cannot alone decide a claim, since chain of custody cannot be verified.

10. Payment Process

If a claim is successfully verified, ₹10,00,000 will be paid to the customer and the original order amount will also be refunded. Payment will be processed after KYC verification, which may require a PAN card, government-issued ID, and bank details. Applicable taxes and deductions will apply according to law.

11. False Claims

Claims involving false information, fake documents, manipulated videos, tampered samples, or misrepresentation of facts will be rejected. Originally Desi reserves the right to take appropriate legal action against fraudulent claims.

12. Customer Rights

This ₹10 Lakh Purity Guarantee is an additional commitment by Originally Desi. It does not reduce or replace any rights available to customers under the Consumer Protection Act, 2019, or any other applicable law.

13. Policy Updates

Originally Desi may modify or withdraw this guarantee for future purchases. Changes will not affect previous purchases or existing claims already submitted.

14. Company Details

Originally Desi Farms Private Limited
VPO Dhingsara, District Fatehabad, Haryana – 125055
FSSAI Licence No.: 10825999000917
Claims Email: info@originallydesi.com
Customer Support: +91 9266877344