Terms of Service

Overview

This website is operated by Originally Desi. Throughout the site, the terms “we”, “us” and “our” refer to Originally Desi. Originally Desi offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools added to the current store shall also be subject to these Terms. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Section 1 – Online Store Terms

• By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site.
• You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction (including but not limited to copyright laws).
• You must not transmit any worms or viruses or any code of a destructive nature.
• A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 – General Conditions

• We reserve the right to refuse service to anyone for any reason at any time.
• You understand that your content (not including credit card information) may be transferred unencrypted and involve: (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
• You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us.
• The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 – Accuracy, Completeness and Timeliness of Information

• We are not responsible if information made available on this site is not accurate, complete or current.
• The material on this site is provided for general information only and should not be relied upon as the sole basis for decision-making without consulting primary sources.
• This site may contain historical information which is not current and is provided for reference only.
• We reserve the right to modify the contents of this site at any time, but have no obligation to update information.
• You agree it is your responsibility to monitor changes to our site.

Section 4 – Modifications to the Service and Prices

• Prices for our products are subject to change without notice.
• We reserve the right to modify or discontinue the Service (or any part thereof) without notice at any time.
• We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Section 5 – Products or Services (If Applicable)

• Certain products or services may be available exclusively online and may have limited quantities.
• Products/services are subject to return or exchange only according to our Refund Policy.
• We have made every effort to display product colors and images accurately, but cannot guarantee your monitor display will be accurate.
• We reserve the right to limit sales of our products or services to any person, region, or jurisdiction.
• All product descriptions and pricing are subject to change without notice, at our sole discretion.
• We reserve the right to discontinue any product at any time. Any offer is void where prohibited.
• We do not warrant that the quality of any products/services will meet your expectations or that errors in the Service will be corrected.

Section 6 – Accuracy of Billing and Account Information

• We reserve the right to refuse any order you place with us.
• We may limit or cancel quantities purchased per person, per household, or per order.
• In case of changes/cancellations, we may attempt to notify you via email, billing address, or phone number provided at purchase.
• We may limit or prohibit orders that appear to be placed by dealers, resellers, or distributors.
• You agree to provide current, complete and accurate purchase and account information, and promptly update your account details.
• For more detail, please review our Refund Policy.

Section 7 – Optional Tools

• We may provide access to third-party tools over which we neither monitor nor have control nor input.
• Access is provided “as is” and “as available” without warranties, representations or conditions of any kind.
• Any use of optional tools offered through the site is entirely at your own risk and discretion.
• Future services/features/tools introduced will also be subject to these Terms.

Section 8 – Third-Party Links

• Third-party links may direct you to websites not affiliated with us.
• We are not responsible for examining or evaluating content or accuracy of third-party materials or websites.
• We are not liable for harm or damages related to third-party transactions. Review third-party policies before engaging.
• Questions regarding third-party products should be directed to the third party.

Section 9 – User Comments, Feedback and Other Submissions

• We may use any comments you submit without restriction, including editing, copying, publishing, distributing, translating and using in any medium.
• We are under no obligation to maintain comments in confidence, pay compensation, or respond.
• We may remove content deemed unlawful, offensive, threatening, defamatory, obscene, or violating intellectual property or these Terms.
• You agree your comments will not violate third-party rights or contain unlawful/abusive content, viruses, malware, or misleading identity information.
• You are solely responsible for the comments you make and their accuracy.

Section 10 – Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 – Errors, Inaccuracies and Omissions

• Occasionally there may be information containing typographical errors, inaccuracies or omissions.
• We reserve the right to correct errors, update information or cancel orders if information is inaccurate at any time without prior notice.
• We undertake no obligation to update or clarify information except as required by law.

Section 12 – Prohibited Uses

You are prohibited from using the site or its content:

• For any unlawful purpose
• To solicit others to perform or participate in unlawful acts
• To violate any regulations, rules, laws, or local ordinances
• To infringe upon or violate intellectual property rights
• To harass, abuse, insult, harm, defame, discriminate, intimidate
• To submit false or misleading information
• To upload or transmit viruses or malicious code
• To collect or track personal information of others
• To spam, phish, crawl, scrape, or misuse the service
• For any obscene or immoral purpose
• To interfere with security features of the Service or website

We reserve the right to terminate your use of the Service or website for violating prohibited uses.

Section 13 – Disclaimer of Warranties; Limitation of Liability

• We do not guarantee uninterrupted, timely, secure or error-free use of the service.
• We may remove or cancel the service at any time without notice.
• Your use of (or inability to use) the service is at your sole risk.
• Products and services delivered through the service are provided “as is” and “as available”.
• In no case shall Originally Desi, our directors, employees, affiliates, agents, contractors, interns, suppliers or service providers be liable for any injury, loss, claim, or any direct/indirect/incidental/punitive/special/consequential damages.

Section 14 – Indemnification

You agree to indemnify, defend and hold harmless Originally Desi and our affiliates from any claim or demand, including reasonable attorneys’ fees.

Section 15 – Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, the remaining provisions shall remain enforceable.

Section 16 – Termination

The obligations of the parties incurred prior to the termination date shall survive termination. These Terms are effective unless and until terminated by either you or us.

Section 17 – Entire Agreement

These Terms and any policies posted by us constitute the entire agreement and govern your use of the Service.

Section 18 – Governing Law

These Terms shall be governed by the laws of India, with jurisdiction in Gurugram, Haryana.

Section 19 – Changes to Terms of Service

You can review the most current version of the Terms at any time on this page.

Section 20 – ₹10 Lakh Purity Guarantee

There is nothing in our ghee except pure cow milk fat. If you prove that we added anything else before dispatch, we pay you ₹10,00,000.

At Originally Desi we stand behind the purity of our ghee. If an eligible customer proves, through the verification process below, that we added a prohibited substance before dispatch, we will pay ₹10,00,000 (Rupees Ten Lakh only).

1. Products Covered

1.1A2 Bilona Desi Cow Ghee, A2 Bilona Gir Cow Ghee and Tindi Ghee, in all pack sizes, purchased between 3rd Apr 2026 and 30th Oct 2026, both days included. This is the guarantee period.

1.2Nothing else is covered. Oils, honey, lassi and every other product are outside this guarantee, including when bought inside a combo. Where a combo contains a covered product alongside one that is not covered, only the covered product is in scope.

2. Who Can Claim

2.1The original purchaser, aged 18 or above, resident in India, with a valid order number and proof of purchase.

2.2The order must have been placed on originallydesi.com, our official Instagram account, or our official WhatsApp ordering channel. Purchases from marketplaces, quick commerce platforms, retail stores and resellers are not eligible, because storage and handling after dispatch cannot be verified.

2.3One claim per order, and one claim per household during the guarantee period. Household here means a shared delivery address, phone number, email address or payment instrument. Where several claims are raised on the same household, or on the same batch by purchasers acting together or in a coordinated manner, we may treat them as a single claim or reject them.

2.4A person whose earlier claim was rejected under clause 12 cannot claim again.

2.5Our employees, directors, suppliers, farm partners and their immediate family members are not eligible.

3. How to Submit a Claim

3.1A claim exists only when it is submitted in writing to info@originallydesi.com, within 15 days of the delivery date recorded by our courier, and while the product is within its printed best-before date. This is the only route. A complaint raised on social media, in a review, in a direct message, over a call or through a third party is not a claim under this guarantee unless it is also submitted to that address inside the window.

3.2The claim must state the order number, the batch number, the date of opening and the details of the complaint, and must attach proof of purchase and any photos or video available.

3.3You must also sign and return our claim declaration form, confirming the storage conditions, that the product was not transferred out of its original container, and that nothing was mixed into or introduced to the jar. A claim proceeds no further until we have it. A declaration later found to be false ends the claim and is dealt with under clause 12.

3.4Claims outside this window are not accepted under this guarantee. Your rights under applicable law are unaffected.

4. Unboxing Video

4.1Please film your unboxing. It is the clearest evidence that the jar was not interfered with after delivery. We remind you in the dispatch message or on a card inside every order.

4.2One continuous, unedited recording, starting before the outer package is opened and running until the jar is open, showing the sealed package with the shipping label, the jar with the batch number and dates legible, the tamper seal both intact and at the moment of opening, and the contents.

4.3Where no video is available, the tamper seal must be intact when we collect the jar for the claim to proceed. Fake, edited or manipulated evidence ends the claim and is dealt with under clause 12.

5. Eligibility Check

5.1Before any product is collected or tested, we check that the claim meets clauses 1 to 4, that the order is genuine, that the batch code is legible and that enough product remains. We complete this within 45 to 60 working days of receiving a complete claim and tell you the result in writing, with reasons.

5.2A claim that does not clear this check does not proceed to laboratory testing. Where the shortfall is one you can cure, for example a missing declaration form, you may cure it inside the 15 day window in clause 3.1.

6. When the ₹10 Lakh Guarantee Applies

6.1The ₹10,00,000 is payable only when all three of the following are established by the laboratory appointed under clause 10:

• (a) Detection. A prohibited adulterant, as defined in clause 7, is detected in the customer's sample.
• (b) Instrumental confirmation. That finding is confirmed on a second, different instrumental method, being gas chromatography of fatty acid methyl esters, gas chromatography mass spectrometry of the sterol fraction, or an equivalent validated instrumental method used by the laboratory, at or above its limit of quantification. Screening tests for ghee are known to return false positives, so a screening result that is not confirmed instrumentally does not succeed.
• (c) Batch origin. The same adulterant is found, on the same confirmatory method, in a sealed sample of the same production batch held by us. Ghee is a single homogeneous liquid at the point of filling, so anything added during manufacture is present throughout the batch. This condition confirms the issue originated during manufacturing and was not introduced after delivery.

6.2Where the customer's sample shows an adulterant but our batch sample does not, the ₹10,00,000 is not payable, because the finding did not originate with us. We will still refund the order in full, send a free replacement, share the complete laboratory report, and investigate the batch and the delivery chain at our own cost.

7. What Counts as Adulteration

7.1For the purpose of this guarantee, an adulterant means any substance listed below that is found in the product and is not naturally present in pure cow milk fat. We do not add any of these substances to our ghee at any stage, whether or not their use is permitted under applicable food law.

• (a) Vegetable oils and plant fats, including palm oil, palmolein, palm stearin, palm kernel oil, coconut oil, groundnut oil, mustard oil, rapeseed or canola oil, soybean oil, sunflower oil, safflower oil, cottonseed oil, rice bran oil, sesame oil, corn oil, linseed oil, castor oil, sal fat, mango kernel fat, kokum butter, shea butter, illipe and dhupa fats, other cocoa butter substitutes or equivalents, and any blend, fraction, or refined, bleached or deodorised form of the above.
• (b) Hydrogenated, interesterified and processed fats, including vanaspati, partially or fully hydrogenated vegetable oil, interesterified or transesterified fat, margarine, bakery shortening, and any fat blend sold or used as a ghee substitute or ghee-like product.
• (c) Non-milk animal fats, including beef tallow, mutton or sheep tallow, lard or pig fat, poultry fat, fish oil, and rendered body, bone or carcass fat of any animal.
• (d) Milk fat of another species, at a quantifiable level, including buffalo milk fat, goat milk fat and sheep milk fat.
• (e) Fillers, bulking agents and extenders, including starch of any origin such as maize, potato, tapioca, wheat or rice starch, flour, boiled potato, skimmed or whole milk powder added as a filler, whey powder, sodium caseinate, chalk or other mineral matter, sugar, glucose, and any similar substance added to increase weight, volume or solid content.
• (f) Added colours, including non-permitted industrial dyes such as metanil yellow, permitted synthetic food colours such as tartrazine and sunset yellow FCF, and added natural colouring matter such as annatto, turmeric or curcumin extract, marigold extract, and added carotene of any origin, whether synthetic or natural.
• (g) Added flavours, including synthetic ghee or butter flavourants, diacetyl, acetoin, ethyl butyrate, added butyric acid, and any ghee essence, butter essence or flavour concentrate.
• (h) Added preservatives, including benzoic acid and benzoates, sorbic acid and sorbates, sulphur dioxide and sulphites, nitrates and nitrites, propionic acid and propionates, formalin or formaldehyde, hydrogen peroxide, boric acid and borates, and salicylic acid.
• (i) Added antioxidants, stabilisers and processing aids, including BHA (butylated hydroxyanisole), BHT (butylated hydroxytoluene), TBHQ (tertiary butylhydroquinone), propyl gallate, octyl gallate and dodecyl gallate, ascorbyl palmitate, added synthetic tocopherols, citric acid and EDTA or their salts used as antioxidant synergists, and any added emulsifier, anti-caking agent or bleaching agent.

7.2Detection standard. A substance is treated as present only where it is detected at or above the limit of quantification of the prescribed test method, applied by an independent NABL-accredited laboratory using a method notified by FSSAI or an equivalent validated BIS or AOAC method. Trace findings below that limit, and unavoidable carryover consistent with normal food manufacturing and handling, are not treated as adulteration under this guarantee.

7.3What is not an adulterant. Substances that occur naturally in genuine cow milk fat are not adulterants, however they may appear on a laboratory report. These include, without limitation:

• beta-carotene and other natural pigments derived from green fodder;
• naturally occurring tocopherols and vitamin content;
• cholesterol and naturally occurring sterols;
• short-chain fatty acids, including butyric acid;
• naturally occurring ruminant trans fatty acids, including vaccenic acid and conjugated linoleic acid (CLA), which are always present in genuine cow milk fat and are not evidence of vanaspati or hydrogenated fat;
• naturally occurring milk solids and browned curd residue arising from the Bilona process;
• and seasonal or feed-related variation in any of the above.

7.4For the avoidance of doubt, nothing is added to our ghee at any stage of production. The only input is cultured curd prepared from the milk of our own herd.

7.5Nothing outside clause 7.1 is an adulterant for the purposes of this guarantee.

8. What Is Not Covered

8.1No laboratory constant, on its own. Reichert Meissl value, Polenske value, Butyro refractometer reading, saponification value, iodine value, free fatty acid, peroxide value, moisture, or any other numeric parameter. These vary naturally with breed, season, lactation stage and feed. A reading outside any reference range is not, on its own, evidence that a substance was added, and only clause 6.1 decides a claim under this guarantee.

8.2Nor any of the following, alone or in combination: rancidity, off odour, mould, raised free fatty acid or raised moisture arising from storage, handling or use after delivery, including heat, sunlight, damp, or use of a wet or unclean spoon, our ghee carrying no preservative; natural variation in colour, aroma, grain, texture or taste across batches, seasons, breeds, feed cycles or milk differences, traditional ghee being deliberately not standardised; crystallisation, granulation, separation, or seasonal hardening and softening; taste preference, that is, that the ghee differs from another brand, from a previous order, or from what you expected; microbiological results; labelling, net quantity, nutritional panel or packaging discrepancies; damage in transit, which is covered by our standard replacement policy; product transferred out of its original packaging; and any result on a sample below 200 grams or one whose batch code is not legible.

8.3Contaminants. Heavy metals, pesticide residues, aflatoxin M1 and antibiotic residues are not adulterants, because they are not substances we add. We handle them separately and seriously: if a NABL-accredited laboratory reports any of them above the limit prescribed under the Food Safety and Standards (Contaminants, Toxins and Residues) Regulations, we withdraw the batch, refund every buyer of that batch in full, and report as the law requires.

8.4A2 and Bilona. A2 is a sourcing description, verified through documented herd records of our indigenous cattle. It is not a claim about protein in the finished ghee. Ghee is roughly 99.7% milk fat and contains negligible protein, so beta casein typing is not a valid test on finished ghee. Bilona is a process, verifiable through our production records rather than through analysis of the finished product. We will make herd and batch records available to the laboratory. No claim can be founded on a beta casein test of finished ghee.

9. Verification Process

9.1Collection and split. Once a claim clears clause 5, we arrange collection at our cost. At least 200 grams must remain, in the original container, with the batch code legible, failing which a compliant sample split is not possible and the claim cannot be tested. The product is then divided into three sealed, signed and coded samples in your presence, in person or over live video: one for you, one for us, one for the laboratory. Chain of custody is recorded at every stage and a copy goes to you.

9.2Our batch sample. Using the batch number on your jar, we retrieve a sealed, undispatched unit of the same production batch from our own stock, or a sealed sample of that batch retained by us. Its seal is verified against our production record in your presence, in person or over live video, before it goes for testing. Where no sealed unit or sample of that batch remains with us, we will tell you so in writing, condition 6.1(c) cannot be established, and we will refund your order in full and send a free replacement.

9.3Blind coding. Your sample and our batch sample reach the laboratory under neutral codes. The laboratory is not told which is which.

9.4Testing in two stages, at our cost. We first fund a screening panel on your sample. Only where that screening returns positive do we fund the instrumental confirmation under clause 6.1(b) and the batch comparison under clause 6.1(c). Where the screening is negative, testing stops there, the claim is not upheld, and we share the report with you. You are never asked to pay for any testing under this guarantee, and neither collection nor transport is charged to you.

9.5Your retained sample. The sealed sample given to you under clause 9.1 is for a re-test under clause 10.4 only. It has standing only while our seal on it is intact and only when tested at a panel laboratory. A broken seal ends its standing.

9.6Lapse. A claim lapses, and no payment is due under this guarantee, if you do not hand the product to our collection agent within 10 days of collection first being arranged, or do not attend the sample split within 10 days of a second written request, or do not complete the requirements in clause 11 within 30 days of a claim being upheld. Your rights under applicable law are unaffected.

10. Laboratory Testing

10.1The panel. Testing is done by an independent NABL-accredited food testing laboratory drawn from a panel of three such laboratories that we fix at the start of the guarantee period, none of which is owned by, contracted to, or otherwise connected with us. The panel is disclosed to you in writing once your claim clears the eligibility check in clause 5, and you choose one of the three within 7 days of being asked. If you do not choose in that time, we appoint one from the same panel and testing proceeds. No laboratory outside the panel can decide a claim under this guarantee.

10.2Reports from other laboratories have no standing under this guarantee. Only a report from the panel laboratory, on a sample drawn under clause 9.1, can decide a claim. You are welcome to test independently and to share the complete report with us, including methodology, the laboratory's accreditation status and the sampling record, and we will read it. It is not required in order to claim, and it cannot found a claim on its own, because chain of custody from our facility cannot be verified.

10.3Outcome and timeline. The panel laboratory's report against the three conditions in clause 6.1 decides the claim. We share the complete report with you either way, and communicate the outcome within 45 to 60 working days of receiving the product, subject to laboratory turnaround, keeping you updated in writing at each stage.

10.4If the result is inconclusive. One re-test at our cost on your retained sample, at the same laboratory or another from the panel. If it remains inconclusive, the claim is not upheld, and we refund the order in full and send a free replacement.

11. Payment

11.1Where a claim is upheld, ₹10,00,000 (Rupees Ten Lakh only) is transferred within 30 days of the laboratory report, on completion of KYC, and the original order amount is refunded in addition.

11.2KYC requires PAN, a government-issued photo ID and bank details. Applicable taxes and deductions at source apply according to law, and you are responsible for your own tax liability on the receipt. The amount is not transferable and there is no alternative.

11.3Payment settles your claim under this guarantee in respect of that product. It does not extinguish, limit or waive any right or remedy you have under the Consumer Protection Act, 2019 or any other applicable law, including in respect of personal injury.

11.4Anything you send us under this guarantee is used only to assess and settle the claim and to meet our legal and tax obligations, and is kept no longer than that requires.

12. False Claims

Claims involving false information, fake documents, manipulated video, tampered samples, a false declaration under clause 3.3, or misrepresentation of facts will be rejected. Originally Desi reserves the right to take appropriate legal action against fraudulent claims.

13. Limits of This Guarantee

13.1Our total liability under this guarantee, across the entire guarantee period and across all claimants, is ₹10,00,000 (Rupees Ten Lakh only), that is, one payment in total. Where more than one claim would otherwise succeed, the earliest valid claim is paid. Every other successful claimant receives a full refund, a free replacement, the complete laboratory report, and retains every right available under law.

13.2Publicity. You are free to speak about your claim. If a claim is publicised before the process concludes, we may publish the full chain of custody record, the panel laboratory's complete report and our correspondence on the claim, so that anyone reading can see the whole picture rather than part of it.

14. Customer Rights

This ₹10 Lakh Purity Guarantee is an additional commitment by Originally Desi. It does not reduce or replace any right available to customers under the Consumer Protection Act, 2019 or any other applicable law.

15. Policy Updates

Originally Desi may modify or withdraw this guarantee for future purchases by notice on originallydesi.com. Changes apply going forward only and do not affect purchases already made or claims already submitted.

16. Governing Law

Indian law governs this guarantee. The courts at Fatehabad, Haryana have jurisdiction, except that nothing here affects your right under the Consumer Protection Act, 2019 to approach a Consumer Commission where you reside or work.

17. Company Details

Originally Desi Farms Private Limited
VPO Dhingsara, District Fatehabad, Haryana – 125055
FSSAI Licence No.: 10825999000917
Claims Email: info@originallydesi.com
Customer Support: +91 9266877344