Shipping & Delivery Policy
Shipping Locations
We currently ship to all serviceable pin codes across India. If your area is not covered by our delivery partners, we will inform you after order placement and initiate a full refund.
Delivery Timelines
We usually dispatch orders within 1-2 business days of receiving them.
The estimated delivery timeline is 2 to 10 business days.
Shipping Charges
- We offer free shipping on all prepaid orders above ₹499.
- A flat shipping fee of ₹60–₹100 may apply to orders below this threshold or to Cash on Delivery (COD) orders.
- Shipping charges (if applicable) will be clearly visible at checkout.
Order Tracking
Once your order is dispatched, you will receive an email and/or SMS with the tracking ID and courier partner details. You can use this to track your shipment in real time.
If you face any issues, please contact our customer care team at info@originallydesi.in.
Packaging
All our products are carefully packed using eco-conscious and food-grade materials to ensure they reach you in perfect condition. For temperature-sensitive products like Bilona Lassi or Ghee, we take extra precautions depending on the season.
Delays and Exceptions
While we do our best to ensure timely delivery, delays may occur in rare cases due to:
- Strikes, natural disasters, lockdowns
- Unserviceable or remote pin codes
- Public holidays or high-volume periods (festivals, sales)
We appreciate your patience and understanding in such cases. We will keep you informed throughout.
Damaged or Leaked Products
If your product is damaged, tampered, or leaked upon arrival,please email us atat info@originallydesi.inwithin 24 hours of delivery with:
- Your Order ID
- 2 clear photos (outer packaging + damaged product)
- An unboxing video