Refund & Cancellation Policy

1. Cancellation Policy

Orders can be cancelled within 12 hours of placing them or before they are shipped, whichever is earlier.
To request a cancellation, please email us at info@originallydesi.in with your order number and reason.
Once an order has been processed or shipped, we will not be able to cancel it.

2. Return & Refund Policy

We do not accept returns of products once delivered, owing to the sensitive and perishable nature of our food items like A2 Ghee, Wood-Pressed Oils, Raw Honey and Lassi.

However, we are happy to offer a refund or replacement in the following cases:

If:

• You received the wrong product.
• The product is damaged or leaked in transit.
• The product is expired on arrival.
• The package is missing items you paid for.

We do not offer refunds or replacements for:

• Taste preferences or minor texture variations (since these are handcrafted, natural products).
• Product not being stored properly after delivery.
• Delivery delays caused by logistics partners (though we’ll support you in raising concerns).
• Incorrect shipping address provided by customer.

3. How to Request a Refund/Replacement

To raise a refund or replacement request:
Email us at info@originallydesi.in within 24 hours of delivery.

Include your Order ID, photos of the product and outer packaging, and a brief description of the issue.

Our team will review and respond within 4 business days.

4. Refund Method and Timeline

If approved, refunds will be processed via the original mode of payment.
Refunds typically reflect in your account within 4–5 business days.

For Cash on Delivery (COD) orders, we will issue refunds via UPI or bank transfer after verification.