Order & Payment

What payment methods do you accept?

We accept all major credit/debit cards, UPI, net banking, and major wallets in India. Payment is processed securely via encryption.

Can I modify or cancel my order after placing it?

Yes, you can modify or cancel your order within 12 hours of placing it or before it is shipped, whichever comes first. Just email us at info@originallydesi.in with your Order Number and reason. Once the order is processed or dispatched, it can’t be changed or cancelled.

Is there a minimum order value?

We offer free shipping on orders above ₹499. For orders below this, nominal shipping charges will apply.

Do you offer gift notes or gift packaging?

Currently we don’t offer special gift packaging, but you may leave an order note, and we’ll try to accommodate packing requests wherever possible.

When will I receive my order confirmation?

Once payment succeeds, you’ll receive an immediate confirmation email or message. If you don’t see it within a few minutes, please check your spam folder or reach out.

What if my payment fails but the amount is deducted?

If deduction happens but the order isn’t confirmed, we’ll reverse the charge within 3–5 business days. Meanwhile, you’ll receive assistance in re-ordering.

Delivery & Shipping

How long does delivery take?

Most deliveries within India are completed in 2–10 business days, depending on your location and stock availability.

How can I track my delivery?

You'll receive a tracking link via email or SMS once your order is shipped. You can also check status on the “Track Order” page.

Which shipping partners do you use?

We partner with reputable courier services to ensure safe and timely delivery. Contact support if your location requires special arrangements.

Do you ship internationally?

At present our delivery network covers pan‑India. International shipping is not supported yet, but we’re working toward expansion.

What if the delivery is delayed?

In rare cases of unforeseen delays, our support team will keep you informed and work toward a resolution or expedited reshipment.

Can someone else receive my order on my behalf?

Yes, just provide their address and contact number during checkout. Ensure they can confirm acceptance.

What if the package is damaged on arrival?

If your package arrives damaged, please email us at info@originallydesi.in within 24 hours of delivery with:

• Your Order ID
• 2 clear photos (outer packaging + damaged product)
• An unboxing video

Once verified, we’ll issue a replacement or refund within 4–5 business days.

Product & Health Benefits

What is Bilona ghee and how is it made?

Our A2 Desi Cow Ghee is handcrafted using the ancient Bilona method: milk → curd → hand‑churned butter → slow‑cooked A2 Desi Cow Ghee. This preserves fat‑soluble vitamins (A, D, E, K) and delivers aroma, nutrition, and memory‑evoking taste.

What makes your wood‑pressed oils special?

We use native seeds and traditional kachi‑ghani wooden presses at temperatures under 40 °C. This retains antioxidants, aroma, fatty‑acid profile and flavours, unlike chemically refined oils.

Is your honey raw and unprocessed?

Yes! Our honey is unheated, unfiltered, preservative‑free, and sourced from forest‑based beekeepers. It retains natural enzymes, bee pollen, antioxidants, and seasonal flavour.

Is ghee or oil better for cooking?

Both have their place: ghee lends a rich aroma and key nutrients and is ideal for slow‑cooking or spreads; oils like mustard and groundnut are suited for frying, pickling, or raw use depending on your recipe.

Are there certifications or tests for purity?

We follow seed-to-bottle hygiene protocols and conduct quality checks at every stage. No adulterants, heat‑treatment, or preservatives are used; each batch is tested.

Storage & Shelf Life

How should I store your oils and ghee?

Store in a cool, dry place away from sunlight or heat sources to preserve aroma, flavour, and nutritional value.

What is the shelf life of your products?

Typically, ghee and oils remain fresh for 6–12 months unopened. Once opened, consume within a few months.

Do I need to refrigerate honey or ghee?

No refrigeration is required. Ghee can be kept at room temperature; honey naturally crystallizes over time but can be gently warmed to liquefy.

Is there any color change during storage?

Minor color variations, especially in wood-pressed oils, are natural and due to seasonal seed differences; they do not affect quality.

How can I tell if a product has gone bad?

Spoilage is rare. That said, rancid smell, bitter taste, or mold (in honey) may indicate degradation. Discard if unusual signs appear.

Do jars stay airtight over time?

We use tightly sealed jars or bottles. However, frequent opening can introduce air; ensure the lid is closed properly after each use to maintain freshness.

Usage & Recipes

Can A2 Desi Cow Ghee be used for everyday cooking?

Absolutely! It’s excellent for sautéing, parathas, slow-cooking dals, or as a finishing drizzle. Rich flavour blends well with both everyday and traditional meals.

How can I use mustard oil in pickles or chutneys?

Use it raw or lightly warmed to temper mustard seeds, curry leaves, and spices. Its antibacterial nature also helps preserve homemade pickles.

Can I use these oils for oil‑pulling or steam therapy?

Yes! Warm the oil slightly before using it for oil‑pulling (oral detox) or steam inhalation for respiratory relief.

Do you share recipes or usage ideas?

Yes! Explore the “Desi Rasoi” section for recipe guides and traditional cooking tips.